Privacy Policy for InspectorsList.com

Effective Date: June 24, 2025

1. Introduction

Welcome to InspectorsList.com. This website is owned and operated by Inspector Network LLC ("we," "us," or "our"). We are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, InspectorsList.com (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you are accessing our Service from a jurisdiction with data protection laws (e.g., the EU or California), please note that your data may be transferred to and stored in the United States.

2. Information We Collect

We collect information in several ways to provide and improve our Service to you.

A. Information You Provide to Us

For General Website Visitors: When you subscribe to our newsletter, we collect your email address. When you use a "Contact the Inspector" form, we collect the information you enter (such as your name, email address, and message) to facilitate communication with the selected inspector. Search queries for inspectors are anonymized. We do not store a history of your personal search records.
For Inspectors Creating a Profile: To create a public profile, we collect personal and business information, including but not limited to your name, company name, business address, phone number, email address, website, professional certifications (e.g., NACHI, ASHI), and a professional biography ("about me"). When you subscribe to a paid listing, we use a third-party payment processor, Stripe, to collect and process your payment information. Stripe is a PCI-DSS compliant provider. We do not store full credit card details on our servers.

B. Information We Collect Automatically

When you access our Service, we may automatically collect certain information about your device and usage, including:

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to operate our Service, track user activity, and hold certain information. The cookies we use help us: track and process form submissions, monitor and prevent fraudulent or abusive activity, remember your preferences (such as your "Favorite Inspectors"), and understand newsletter subscription rates and user engagement. You can manage your cookie preferences through your browser settings.
Analytics: We use third-party analytics services like Google Analytics to collect and analyze data about how our Service is accessed and used. IP addresses may be anonymized where supported to enhance privacy.
Live Chat: We use Livechat.com to provide customer support. When you interact with our live chat, we may collect information you provide during the conversation. LiveChat may also collect metadata such as your IP address and browser information to assist with support and prevent abuse.

C. Information from Other Sources

Public Records: Some information displayed on inspector profiles may be obtained from publicly available records and licensing databases. These unclaimed profiles are created solely for professional discovery and can be claimed or removed upon request.
OAuth (Social Logins): If you choose to register or log in to our Service using a third-party service like Google or your Inspector Network account, we may receive personal information about you (such as your name, email address, and profile image) as permitted by your privacy settings with that service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our Service.
To manage inspector profiles and our directory listing.
To facilitate communication between general visitors and inspectors.
To process payments for our services through Stripe.
To send you newsletters, marketing, or promotional materials, from which you can opt out at any time.
To monitor the usage of our Service and prevent fraudulent activity.
To respond to your customer service requests and support needs.
To improve our website, services, and user experience.

4. How We Share and Disclose Your Information

We are committed to maintaining your trust, and we do not sell your personal information to third parties. Your information is shared only in the following circumstances:

Public Inspector Profiles: The core function of our Service is to be a public directory. Information you provide for your inspector profile will be publicly visible to all visitors of the website.
Third-Party Service Providers: We share information with third-party vendors who perform services for us, such as payment processing (Stripe), website analytics (Google Analytics), and customer support (Livechat.com). These service providers only have access to the information necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
With Your Consent: We may share your information with other websites owned by Inspector Network LLC, but only when you have given your explicit consent to do so.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Your Data Rights and Choices

We provide you with choices regarding the information you provide to us.

Access, Update, or Delete Information: If you are a general visitor or an inspector with an account, you can log into your account to access, update, or request deletion of your profile information.
Opt-Out of Marketing Communications: You may opt out of receiving our newsletter or other marketing emails by following the "unsubscribe" link provided in those emails.
Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

If you are a resident of a region with specific privacy rights (e.g., the European Union or California), you may have additional rights under applicable laws. To exercise those rights, please contact us at help@inspectornetwork.com.

6. Children's Privacy

Our Service is not intended for or directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under applicable data protection laws, please contact us:

By email: help@inspectornetwork.com